The Importance of Moving Company Reviews

When you’re looking for a mover online, you’ll come across so many options and plenty of reviews. If you’re wondering how many reviews to read and if you should consider those reviews at all, we’ve got you covered. Keep on reading to learn about the importance of moving company reviews. What to look for when reading comments, and what to do after reading them. Reviews will protect you against potential scams. They will also help you make the best choice when it comes to quality of service. You can rule out movers that are not a good fit for you and find only those who seem legit and fair. Reading through movers’ reviews will also tell you how they respond to potential issues and what kind of relocation they specialize in.

Scam prevention

The digital age allows you to find anything with ease, including moving companies. Online search is convenient and saves a lot of time. It allows you to instantly reach out to multiple service providers. Movers don’t even have to visit you to give a moving quote. They can access your home via video chat. However, online searches also have a downside because they make individuals vulnerable to moving scams. To check whether a specific company is reliable, start by searching for reviews that mention scams. That’s only the first step when reading reviews. Relying solely on reviews is not enough to know about a company or how much does a moving company costs.

Also, pay attention to red flags. The first red flag is an extremely low price compared to other moving companies. Fraudulent movers will try to attract you with low prices. But, you’ll find the bill is much higher after the move is done. The second way to learn you’re dealing with scammers is getting a quote without a personal visit or video chat. If you get a moving quote over the phone, you don’t even have to check the reviews. That would be a sign that something is off. The last sign of a moving scam is a company without a license number and a physical address on its website.

Quality of service

Besides avoiding scams, reading reviews can also help you get the best value for money. With so many options out there, it can be difficult to choose. So, reading reviews will help you narrow down your choices and have several companies to choose from. The value doesn’t only have to be in the price. The value may also include quality of service, moving capabilities, etc. When you’re reading through reviews, you’ll quickly select only a few options instead of contacting each local mover before you even know if they’re legit or not.

What to look for in a review?

Overall impressions

Start from the big picture and work your way towards the details. Look for comments that explain if customers were generally satisfied with this company, was the outcome good for them, did movers provide services they charged, etc. The overall impressions will give you a good starting point so you can move on to the next step.

Specific situation

Once you have gone through the general reviews, search for those describing a specific situation. For example, if you’re moving to another country, search for long-distance moving comments or cross-country moves. If you’re moving nearby, pay attention to short-distance moving reviews. This is important because you want to know if the moving company you’re eyeing to hire is experienced and reliable when it comes to your specific situation, and people with similar types of moves will help you find relevant comments. For example, young moving companies may not have many reviews with long-distance moves, but they may be just what you need for moving around the block, so make sure to read comments relevant to your situation.

Customer service

Many people find customer service important and they’ll write reviews about how service providers treated them. Check for reviews and the moving stories that describe if the communication with the movers went well, if they were polite, did they follow the scheduled time and answer questions, etc. You want to get a desired level of service when you’re paying the company, and reviews can help you decide if it’s worth it.

Incidents

The next step when reading reviews is paying attention to comments that describe any issues during the relocation. It’s crucial for you to see how movers handle customer’s dissatisfaction and if they reply offering a solution or they just ignore the comment. That will tell you a great deal about the way they operate and how valuable their customers are to them. However, don’t get discouraged if you come across a few bad comments – rather check if it’s relevant, what the situation was, and how did a moving company respond.

After Reading Moving Company Reviews

After you’re through with all the above steps, reach out to movers and ask them some questions. Reading reviews will help you, but you will still need to see for yourself and get first-hand info. They should also ask questions to understand your needs and meet them accordingly. You should always ask them about their license number and proof of it – all reputable movers will be happy to provide it. Then, ask them how much experience they have and since when they’ve been in business.

Also, a transparent payment system is a must, so check how they charge and what’s included in moving costs – you want to avoid hidden expenses. The last thing to ask is how they provide an estimate and if proper paperwork goes with it. Movers will have to visit your home to provide a quote or they can do it online, but if they offer a quote without seeing your home, rather look for another company. This should be enough to help you compare moving companies and guide you through the choosing process.

 

If you are searching for a reputable Brooklyn moving company, Rabbit Movers may be the right fit. Contact us anytime to get a free moving quote.